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Which steps should I follow to ask for a service or program?
- Fill in the appropriate form that you can find on our website or get in contact with us by telephone, describing as much as possible the services and programs you are interested in without commitment.
- Shortly we will send you an estimate including information about the characteristics of each service requested and all correspondent expenses. This estimate might be revised afterwards till having a final budget with all the detailed specifications and the payment method.
- If the client agrees, he must sign the budget and return it to CROSSING LIMITS -by fax or e-mail-, and to start managing the request, he must make a first necessary payment (generally correspondent to the management expenses and/or the reservation fees)
- Then CROSSING LIMITS books the required services or programs and sets up the terms and payment procedure for the remaining amount.
Notice: While accepting the budget, it is assumed that the clients also accept the Crossing Limits´ General Terms and Conditions shown below.
Which is the payment procedure?
The payment method for each demand of services will be clearly described on the previously accepted budget, though generally, a prepaid payment correspondent to the management expenses and/or the reservation fees will be necessary first, while the remaining amount will have to be paid prior to the starting date.
All the payments must be made in euros and by bank transfer or cash. On the bank transfer, please indicate your name and the starting date of the chosen program or service. The clients will pay all the additional bank expenses.
Crossing Limits
Bank: La Caixa
Address: Virgen de Luján 19. 41011 Seville. Spain.
Account number: 2100 1706 01 0100273847
IBAN Code: ES6521001706010100273847
BIC/SWIFT Code: CAIXESBBXXX
Do I have to pay everything before arriving?
Generally a percentage of the total amount is always required beforehand to confirm the booking for any program or service contracted.
For short term stays, usually the remaining amount must be paid entirely some time before the starting date of the first service (1 month beforehand at the latest, though in some cases earlier of later). For long term stays and for some services (for example internship, work experience, course…) the remaining amount must also be paid beforehand, but in other cases (such as it happens with the accommodation service) the remaining amount can be paid in instalments once the clients is at the destination (for example paying the accommodation per week / month / term).
Can I cancel a service or program before it starts?
Generally, if the cancellation is made 15 weekdays before the start of the program or service, Crossing Limits will reimburse 50% of its cost, except in those cases we have already contracted suppliers whose refund policy does not allow it. The management expenses and non-refundable reservation fees will not be reimbursed in any case.
Can I cancel a service or program after it has started?
Once the course, accommodation or internship is already started, no reimbursement will be made. If you want us to study any cancellation you must send us a written document and we will study each case separately.
Which is Crossing Limits´ responsibility in case of any problem with the services or programs contracted?
We do our best to assure the client enjoys the quality service as good as possible, though the final responsibility is of the provider whose service has being contracted. Along the whole stay, if the client has any trouble or doubt, he must get in contact with us as soon as possible in order to solve them out in the shortest time.
Can I request any service independently or do I have to request the full pack?
In most cases, each service (accommodation, course, internship, work experience, airport transfer, other...) can be requested independently without having to contract a full program pack, but in some specific destinations some services may only be offered in combination. Usually, the prices of the services that belong to a full pack are more competitive.
Can I request any service for / from any place of the world?
In principle we can manage services for any destination the client wishes, though the viability of our offer over there will depend on the kind of service or program the client asks for (accommodation, course, work experience, other…) and also on the formalities and requirements he must fulfill in each case.
Citizens from the European Union can get enrolled in work experience programs in any country of the Union or in others like Switzerland, Australia, Canada or even the United States because they can receive a visa from the correspondent authorities by their own request or by means of Crossing Limits.
United States citizens can get enrolled in our work experience programs in Spain if they have a visa or if they ask for it. The rest of non-European citizens without a valid work visa can not get enrolled in any of our work experiences programs.
Can I ask for a foreign speaking partner?
Everybody from Spain or from any other country while living in Seville can ask for this service we offer for free. We search and match 2 people who speak different languages so they can meet to practice a language exchange.
How can I find any address and get some useful information about Seville?
You can find maps on these websites:
http://callejero.paginasamarillas.es or http://maps.google.com.
You can find restaurants, shopping and leisure guide on:
http://sevilla.lanetro.com/
http://sevilla.lanetro.com/
GENERAL TERMS & CONDITIONS
PAYMENT POLICY
General Procedure: For any request, once the client has received and approved the proffer and budget from Crossing Limits, he must make a first necessary payment for the enrolment-management fee to make we start managing the petition and confirm the booking. The payment method for the program or services contracted (course, accommodation, working experience, complementary services...) will vary according to the kind of program or service, the length and the own payment policy of the provider we are working with (school, academy, hall residence, company…) and it will be detailed on each budget.
The payment method will be specified on each budget for each individual case according to the specific conditions of the contracted providers and services, being subject of possible modifications for the availability and dates chosen. The budget usually considers as an independent item any of all the services included.
All the payments will have to be made in euros and by bank transfer o in cash. On the bank transfer you must specify the name of the client and the name of the contracted services. The client will cover all the additional expenses.
To request a work experience (internship / temporary job / volunteering / au-pair): The first payment for the management-enrolment fee must paid beforehand and the payment for the total amount must be paid afterwards -though another necessary payment, as a booking fee, can also be required beforehand. The client can choose to be expending separate all the sequent payments or to expend an early unique payment (advisable to avoid abusive commissions for international bank transfers).
To request a learning program (language course / sports / master degree / academic year / others): The first payment for the management-enrolment fee must paid beforehand and the payment for the total amount must be paid afterwards -though another necessary payment as a booking fee can also be required beforehand. The client can choose to be expending separate all the sequent payments or to expend an early unique payment (advisable to avoid abusive commissions for international bank transfers). For long term (from 3 months) we can negotiate paying in instalments according to the provider own standards.
To request an accommodation program (host family / student hall / single flat / room in shared apartment): The first payment for the management-enrolment fee must paid beforehand and the payment for the total amount must be paid afterwards -though another necessary payment, as a booking fee, can also be required beforehand. The client can choose to be expending separate all the sequent payments or to expend an early unique payment (advisable to avoid abusive commissions for international bank transfers). For long term (from 3 months) we can negotiate paying in instalments according to the provider own standards.
To request a home exchange program: To advertise a property on Crossing Limits website, the client must make a first necessary payment for the annual advertising fee -may be gaining a special discount in force- and as soon as there is a matching request upon his offer, he must make a second payment for our management to fulfill the exchange. If at the end of the contracted period (1 year) the home exchange had not taken place, the annual advertising fee will be free for the following years till fulfilling the petition. In case both parts decide to exchange reimbursed deposits, they will feel free to do it out of the Crossing Limits management. In case the interested person does not have any home to exchange, other payment conditions could be set up so everyone could enjoy the program
CANCELLATION POLICY
Reimbursement of the beforehand payment for the enrolment fee: As a general rule, though the client has already expended the first necessary payment for the management-enrolment fee, it will be will be entirely reimbursed if Crossing Limits is not able to provide the agreed service. *No reimbursement will be made if the client does not accept our proposals according to the previously agreed terms, without justification or in case he wants to cancel the petition at his all sweet will or due to personal business.
Reimbursement of the later full payment on budget: If the client cancels before the start of the program or service (at least 15 weekdays before) 50% of the full cost will be returned, but this reimbursement will not be complete if Crossing Limits has expended any non-returnable payment to the supplier. If the client cancels after the agreed service is started, no reimbursement will be made. *For a tardy cancellation to be studied in an individual way, the client will have to give us a written document as a justification and formal petition.
RESPONSIBILITIES
Possible problems and solutions along the whole period: If any problem or trouble rises, the client must contact with us immediately so we can try to solve it as soon as possible, though taking on the final responsibility is of the provider whose service has being contracted.
Correspondence and communications: Crossing Limits will give the client all the necessary information related to the chosen programme or send it to the address given by the client, but in case the client did not receive it by any kind of error or by delay of the postal service, it will be his responsibility to inform us.
Abandonment and expulsions: If the client has to abandon the programme contracted for poor adjustment, home sickness, lack of integration, bad behaviour, irresponsibility or non-fulfilment of his obligation or the local laws, his immediate return to his country will take place, cancelling this way his participation in the programme and with no right to reimbursement. The expenses of the possible caused damages and injuries and those of the return travel will be covered either by the client or his legal tutors or parents.
For work experience programs (internship / temporary job / volunteering /au-pair): Crossing Limits will mediate to establish the terms of the arrangement and will arbitrate between the client and the company involved in case of any dispute or disagreement for the whole period, though Crossing Limits is not responsible if, once the programme has started, either the client or the company wants to change the terms and dates previously established. Both parts must keep the arrangement. Crossing Limits' role is just as mediator, so the optional necessity of contractual formalization is always up to both parts. Any client as a trainee may not hope any remuneration from the company, although occasionally a voluntary economic help is given. Any client working in catering or tourism must receive a salary, and the employer company is the one responsible of fulfilling the arrangement. Any client as a volunteer programme may not hope any remuneration from the NGO. Any client as an au-pair has to negotiate with the family to establish the terms and conditions of the arrangement about remuneration, schedule, days off, any housework required, etc., and anyway it is up to both parts.
For learning programs (language course / sports / master degree /academic year / others): Crossing Limits will mediate to establish the terms of the arrangement and will arbitrate between the client and the supplier of the service in case of any dispute or disagreement for the whole period contracted, though Crossing Limits is not responsible if, once the programme has started, the client or the supplier of the service wants to change the terms and dates established on the agreement. Both parts must keep the arrangement. The students must keep the rules and regulations of the educational centre. All educational centres will close for Christmas period and bank holidays. There will be no reimbursements or replacements in case of missing lessons because of exams, trips, professional trainings or any other obligation out of the established timetable, neither in case the client is late or absent.
For accommodation programs (host family / hall of residence / rented flat / room in a shared flat): Crossing Limits will mediate to establish the terms of the arrangement and will arbitrate between the client and the supplier in case of any dispute or disagreement for the whole period contracted, though Crossing Limits is not responsible if, once the programme has started, either the client or the accommodation supplier wants to change the terms and dates previously established. Both parts must keep the arrangement. If the client asks for any change, Crossing Limits needs an explicit justification to manage the replacement and in case there is any extra charge, the client will pay for it. Any client living in a host family or residence must keep the coexistence and behaviour conditions. The family or the residence is allowed to act in case of emergency, illness or accident, and the client will pay any extra charge, unless he has any correspondent insurance.
For home exchange programs: Crossing Limits will mediate to establish the terms of the arrangement and will arbitrate between both parts in case of dispute or disagreement for the whole period, though Crossing Limits is not responsible if, once the programme has started, one of the parts wants to change the terms and dates established at the beginning. Both parts must keep the arrangement. Crossing Limits' role is just as mediator, so the optional necessity of contractual formalization, repayable deposits or any other requirement is always up to both parts.
For tourism Programs: Crossing Limits will mediate to establish the terms of the arrangement and will arbitrate between the client and the supplier in case of any dispute or disagreement for the whole period, though Crossing Limits is not responsible if, once the programme has started, whatever the client or the supplier wants to change the terms and deadlines established at the beginning. Both parts must keep the arrangement, and the supplier is responsible of it.
According to the privacy policy, Crossing Limits gathers personal data directly from the people or organisations who wish to appear on the website voluntarily. From the moment the client fills in the correspondent form with his personal data, he allows us to treat the information so that it will be part of our database and given to other clients. All the information that appears on the website was provided directly by the own users, so they are responsible of any possible mistake or lack of veracity. Anyway, if the user detects any inaccuracy, he must let us know as soon as possible in order to solve it out. The client has the right to access, modify or cancel immediately and at any time the information given to us.
Suppliers and third party delegation: Crossing Limits is just an agent or a representative of other companies (schools, academies, residential centres, travel agencies and other Spanish and foreign organisations) and acts just on behalf of the student/client supplying the services required (flight tickets, accommodation, courses, etc.). Crossing Limits is not responsible of the possible personal damages, delays, luggage loss, accidents, cancellations or other inconveniences that may be originated. * Crossing Limits is not a travel agency and does not issue transport tickets.
Unavoidable alterations: Crossing Limits has the right to modify dates and prices for causes alien to its volition or for the increase of taxes, governmental actions or other events out of its control. The prices are subject to currency fluctuations before the departure of the client and the programmes contracted by the client could be modified or cancelled, total or partially, if the circumstances required so or in case of force majeure.
Civil responsibility: Crossing Limits is not responsible for the damages, injuries and illnesses to persons or goods, no matter where they occur, except if they are legally compelled.
Acceptance of the conditions: The booking of a programme or service of Crossing Limits implies the total acceptance of these conditions by the client, his parents or legal guardian and of those conditions and information stipulated on each individual case.
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